Ů�źϼ� travel agency transition update

October 14, 2026

We are happy to announce the next phase of our transition to Intelligent Travel Services (ITS).

As part of our ongoing efforts to enhance travel services, Ů�źϼ� is transitioning to Intelligent Travel Services (ITS), formerly known as TSI. Our anticipated go-live date with ITS is planned for Oct. 21, 2026.

The Concur booking tool is anticipated to be down beginning at 5 a.m. to midday AKST during the site conversion to enable profile synching. The ability to create and approve Requests or Expense Reports will not be impacted.

Over the coming weeks, the Travel and ITS implementation team will be working closely to ensure a smooth transition. Additional information, including booking procedures and traveler resources will be communicated as we approach the go-live date.

Departments should continue to pause bookings for travel after November until we transition to ITS.

If there is a business need to ticket travel sooner, work with your campus travel office to determine the best method of booking.
Bookings serviced by CTM after November 8th will be subject to a $50 booking fee for each transaction (airfare changes or cancellations, hotel/car reservations, changes or cancellations).

We recognize that many travelers currently have unused airline ticket credits associated with previous travel arrangements. We are actively collaborating with our airline partners and ITS to develop a transition plan that preserves and facilitates the use of eligible ticket credits where possible. More details regarding the management and redemption of these credits will be shared as they become available.

We appreciate your patience and support during this transition. Our goal is to minimize disruption while providing enhanced service and travel support for the University community.

If you have immediate questions, please contact Ů�źϼ�-travel@alaska.edu.

Thank you for your continued cooperation, support and feedback.

-Ů�źϼ� Travel Advisory Group